Pp99 Privacy Policy — Data Protection & Your Personal Information

1 Introduction and Scope of Privacy Policy

This Privacy Policy describes the personal information collection, use, disclosure, and protection practices of pp99 ("we", "the platform", or "pp99") in relation to all users and registered members of our platform in pp99.cx.

This document is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) and international data protection standards. By using pp99's services, you consent to the practices described in this Privacy Policy.

This policy covers all channels of interaction with pp99, including the website, online gaming platform, email communications, customer support, and any related services we provide. If you do not agree with any part of this policy, please discontinue use of our platform.

2 Types of Information We Collect

Pp99 collects various types of information to enable the platform to operate safely, efficiently, and in compliance with legal requirements. Below is a summary of the data we collect:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as your medical records, religious beliefs, or political views.

3 How We Use Your Information

The personal information we collect is used for the following purposes:

• Account Operations: Creating and managing your member account, processing logins, and ensuring the security of your account at all times.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately in accordance with your requests.
• Identity Verification (KYC): Verifying your identity and age to ensure legal compliance and prevent use of the platform by ineligible individuals.
• Fraud Prevention: Detecting and investigating any suspicious activity, including attempted fraud, collusion, or money laundering.
• Customer Support: Providing technical assistance and resolving complaints or enquiries you submit to our support team.
• Service Communications: Sending important notifications regarding your account, policy changes, and relevant promotional information (subject to your communication preferences).
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support when needed.
• Platform Improvement: Analysing aggregated usage data to improve the performance, design, and user experience of the pp99 platform.

4 Information Sharing and Disclosure

Pp99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, in certain situations, we may need to share your information with the following parties:

• Payment Service Providers: Required transaction information is shared with approved payment gateway providers to securely process your deposits and withdrawals.
• Game Providers: Limited game session data is shared with third-party game software providers solely for game operation purposes.
• Legal Authorities: pp99 will disclose information when required by court order, regulatory authority investigation, or anti-money laundering (AML) compliance obligations.
• Technical Service Providers: Cloud infrastructure providers, cybersecurity services, and analytics partners bound by strict confidentiality agreements.
• Corporate Transfer: In the event of a merger, acquisition, or sale of company assets, user information may be transferred to the new entity, which will uphold the same privacy obligations.

All third parties that receive your data are required to comply with data security standards equal to or higher than those we maintain ourselves.

5 Data Security and Protection Measures

Protecting your personal information is pp99's absolute priority. We implement multiple layers of technical and organisational security to ensure your data remains safe at all times:

• 256-bit SSL Encryption: All data transmitted between your browser and pp99's servers is encrypted using the latest TLS protocol, making it impossible for unauthorized parties to intercept.
• Hashed Password Storage: Account passwords are not stored in plain text — they are hashed using a strong algorithm before being stored.
• Two-Factor Authentication (2FA): An additional security layer is available to protect your account from unauthorised access, even if your password is compromised.
• Continuous Monitoring: Our security system monitors account activity 24/7 and will trigger automatic alerts upon detecting any unusual behaviour.
• Internal Access Controls: Only authorised personnel may access users' personal data, and every access is logged for audit purposes.
• Regular Security Audits: The pp99 infrastructure undergoes regular security audits and penetration testing by independent parties to identify and address any vulnerabilities.

While we take all reasonable precautions, no system can guarantee 100% absolute security. You also play an important role in keeping your account secure by not disclosing your password to anyone.

6 Cookies and Tracking Technologies

Pp99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as Login session verification and security. These cookies cannot be disabled.
• Preference Cookies: Saving your settings and preferences such as language, time zone, and display options so you do not need to reconfigure them each time.
• Analytics Cookies: Helping us understand how users interact with the platform, which pages are visited most frequently, and where users encounter issues, for the purpose of continuous improvement.
• Security Cookies: Detecting abnormal access patterns and helping our systems identify suspicious login attempts.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the pp99 platform.

7 Data Retention and Deletion

Pp99 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Our data retention principles are as follows:

• Active Account Data: Account information is retained for as long as your account is active and is used to ensure continuity of service.
• After Account Closure: Upon account closure, personal data will be retained for the minimum period required by law (typically 5–7 years) for legal compliance, dispute resolution, and fraud prevention purposes.
• Financial Records: Financial transaction records are retained for the period required by applicable financial regulations and AML laws.
• Technical Log Data: System logs and technical data are typically retained for 90 days before being automatically deleted or anonymised.

Once the retention period ends, your data will be securely deleted or anonymized so it can no longer be linked back to your identity.

8 Your Rights as a User

Under applicable data protection laws, you have several important rights regarding the personal information we hold about you:

To exercise any of the above rights, please contact our privacy team. We will process your request within 30 calendar days of receipt.

9 Children's Privacy and Protection of Young Persons

Pp99 is a platform exclusively for adults aged 18 and above. We take the issue of child protection extremely seriously and maintain a zero-tolerance policy against any use of the platform by minors.

• We do not knowingly collect or process any personal information from individuals under the age of 18.
• Account registration requires age verification through official documents (KYC) to ensure only adult users can access the platform.
• Should we discover that a child's information has been collected unintentionally, such data will be deleted immediately and the account in question will be terminated.
• Parents or guardians who believe their child may have registered on our platform are urged to contact pp99 customer support immediately.

10 Amendments to the Privacy Policy

Pp99 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you through:

• A clear notice on the platform's home page before changes take effect.
• An email will be sent to the address registered to your account for any significant changes.
• Update the "Updated" date at the top of this page.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pp99, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the pp99 platform.
• FAQ: Visit FAQ page us for immediate assistance.

We are committed to responding to all privacy-related enquiries within 7 business days. For formal data rights requests, please clearly state the type of request along with your pp99 account number to expedite the process.